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Shipping, Returns & Policy

 

Returns Policy

Accessories (Hats & sunglasses)
If for some reason you are unhappy with your purchase you may return within 7 days of receipt for a refund less shipping costs. Return postage is to be paid by customer, unless the item(s) arrived damaged or an incorrect has been received in which case shipping costs will also be refunded. For hygiene reasons we are unable to accept returns of earrings. 

Refunds will be processed between 10-15 working of returning your package, however in most cases quicker. This includes transit time (3-5 business days), processing your return once we receive it (3 to 5 business days), and time for your bank to process our refund request (2-5 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Clothing - Lingerie

PLEASE NOTE - NO RETURNS OR REFUNDS ON OUR CUSTOM MADE TO MEASURE ITEMS SUCH AS LINGERIE. EACH ORDER IS SPECIFICALLY HANDMADE TO ORDER, SO PLEASE BE SURE OF YOUR PURCHASE BEFORE ORDERING.

PLEASE ALSO NOTE ONCE AN ORDER HAS BEEN PLACED IT IS NOT POSSIBLE TO CANCEL UNLESS YOU NOTIFY WITHIN 24 HOURS OF ORDERING THAT YOU WISH TO CANCEL. 

 

DELIVERY

PLEASE NOTE DESPATCH ON ALL LINGERIE AND HANDMADE SWIMWEAR / CLOTHING IS ESTIMATED AT 7-10 WORKING DAYS PLUS DELIVERY TIME (UK), ALL LINGERIE IS HANDMADE TO ORDER TO YOUR REQUIREMENTS AND THEREFORE TAKES TIME TO PROCESS. THIS ESTIMATED LEAD TIME CAN FLUCTUATE AND IS TO BE USED AS A GUIDE ONLY, IF YOU HAVE A SPECIFIC DATE THE ITEM IS REQUIRED FOR THIS MUST BE AGREED PRIOR TO YOUR ORDER BEING PLACED ELSE WE WILL BE UNABLE TO GUARENTEE THE DELIVERY.

All orders for accessories (hats, sunglasses & mobile phone accs) will be processed within 5 working days of receipt of order. Unless the item is a pre order item, this will be clearly stated in each item description.

All orders for custom made clothing/swimwear/lingerie take an estimated at 20 working days to be processed, plus 2-3 working days delivery due to the fact they are made to order as and when each order is received. If you are not prepared to wait this period of time please do not order. If however you have a specific date you require the item for, it may be possible to do a rush order however you must email prior to ordering to see if it is possible.

Standard Parcels delivery - £2.95 3-5 working days delivery on accessories, estimated 7-10 working days to despatch for handmade items (Lingerie and some swimwear).

Europe delivery - £11.99 4-7 working days delivery + additional 2 weeks for custom made clothing. You may be charged tax from customs in your country which is your responsibility.

International delivery - £14.99 7-10 working days delivery + additional 2 weeks for custom made clothing. You may be charged tax from your country which is your responsibility

 


 

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